Shipping Policy

Sometimes life can get busy and coming into the city is a little inconvenient. If you prefer a private door to door service, we can arrange this for you. It’s a safe way to pick up or deliver your item with ease and confidence. Delivery cost is usually AU$35.00. If you provide an address, we are more than happy to acquire a quote with our delivery agency. Please note, it is always recommended to have an insurance policy confirmed with Q Report or a trusted Insurer. It is essential that you are protected at all times. If you are sending an item to us, please only address us as “TPD” along with the confirmed address. This is to prevent any mishandling.

We are able to send items to an international address. Please let your Diamond Specialist know and we an arrange it from there.

Key delivery locations
Sydney, NSW
Adelaide, SA
Melbourne, VIC
Perth, WA
Hobart, TAS
Brisbane, QLD
Darwin, NT

Return & Exchange Policy

Each diamond is handpicked based on their visual performance and client personal preferences. If the diamond is not what The Perfect Diamond has described it to be, we are more than happy to provide you with a full refund or exchange within a 7 day period. We stand by our product/service and strive to deliver the highest standard of care. We do not refund for change of mind however an exchange will be considered.

We encourage you to talk through any special circumstance with your Diamond Specialist. We are here to accommodate and ensure you receive an outstanding product and customer experience with transparency.

By appointment to ensure excellence in customer service and time:

E: concierge@theperfectdiamond.com.au
P: 02 8072 9931

Level 6, Suite 612
185 Elizabeth Street
Sydney, 2000
New South Wales